Terms & Conditions

Terms and Conditions of Sale

If there is a problem with a product or item you purchased from Boathouse Collectables, please contact us by email or phone and we will try to sort it out. Items can only be returned with our prior consent.

As to model kitset stock we only deal with reputable New Zealand hobby importers who all back their products so any missing items can be easily rectified by contacting us first directly, so we can sort this for you.

Any goods that need to be returned must be in their original boxes and packing material. A copy of your packing list/invoice must accompany all returned products. Boathouse Collectables reserves the right to charge for shipping, handling and labour if the product returned is not defective.

Returned products should be sent to:

Boat House Collectables
96 River Road
Waipawa 4271
New Zealand

Your rights are protected by the New Zealand Consumer Guarantees Act. You should retain a copy of your packing list/invoice and shipping label for your reference and any warranty purposes.

Pricing

All prices are in New Zealand dollars and include GST for New Zealand sales only. Prices are subject to change.

Standard Delivery Service

Your purchase will be dispatched within 2-5 working days from receipt of payment within New Zealand. The delivery cost is set to standard delivery or Urban, if you are Rural please select the *Rural option*, we lose significant amounts of money on rural deliveries, like all other retailers in NZ unfortunately and we cant afford to keep on doing so. If you can pick up from us there is also a free pickup option at the checkout for you to select.